Shipping Policy

Delivery times

We process and ship orders within 1-3 business days after payment confirmation. Delivery times vary depending on the destination and shipping method selected:

FRANCE - Free Shipping: 5-15 business days
Other countries - Free Shipping: 7-19 business days

Once your order has been shipped, you will receive a confirmation email with a tracking link within 15 minutes. If you cannot find the order confirmation email, please check your junk mail.

Shipping costs

Free delivery: €0.00

Delivery areas

We currently ship to all countries in France as well as in the UK, Australia, USA, Canada, Switzerland.

Order tracking

All our orders are shipped with a tracking number. You can track the progress of your package by clicking on the link received by email or by accessing your customer account.

Delivery delays and problems

In case of unusual delays, please check your package tracking and contact our customer service if necessary. We are not responsible for delays caused by carriers or circumstances beyond our control (strikes, bad weather, customs, etc.).

Incorrect shipping address

Please check the shipping address carefully before confirming your order. In case of error, contact us quickly at contact@feralwalk.com. If the package has already been shipped, we will not be able to change the address.

Lost or damaged package

If you do not receive your package within the specified time frame or if it arrives damaged, contact us within 30 days of delivery at contact@feralwalk.com attaching photos if necessary.

Return to sender

If a package is returned to us due to an incorrect address or failure to collect from the carrier, we will contact you to arrange reshipment at your expense.